mentariFrequently Asked Questions
Users accessing mentari often ask about account setup, payment methods, game rules, and security. Our FAQ addresses the most common enquiries across registration, deposit and withdrawal flows, sportsbook and live-dealer gameplay, and account protection. This page covers the core topics that help you move through mentari quickly.
Below, we answer questions about how to start an account, which payment options mentari accepts, what rules apply before you begin, and how we handle your data. If your question is not listed here, our support team can assist during standard hours. For complete details on terms, jurisdiction restrictions, and account policies, please refer to our terms and conditions and legal notice pages.
Browse the topic groups below to find answers. Each answer includes practical steps or named payment methods so you know exactly what to expect. If you need urgent clarification on deposit status, withdrawal verification, or account access, contact our support team directly rather than scrolling further.
- Account and registrationhow to start, password recovery, KYC verification, and login troubleshooting
- Payments and transactionsdeposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and mobile banking / local payment / online payment / e-wallet transfers; withdrawal requests and verification
- Games and bettingsportsbook rules for football and other markets, live-dealer table gameplay, slot mechanics, and esports coverage
- Security and supportaccount protection, data handling, loyalty tiers, support hours, and jurisdiction notice
The answers below explain mentari's core processes. For matters not covered here or requiring account-specific assistance, contact our support team.
Account and registration
On the mentari login page, click the "Forgot your password?" link. Enter your registered email address or username. We send a reset link to your email inbox. Click the link, create a new password (minimum 8 characters, including letters, numbers, and symbols), and confirm it. Once confirmed, you can log in with your new password. If you do not receive the reset email within a few minutes, check your spam folder or contact our support team. Password reset links typically expire after one hour, so complete the process promptly.
We require identity verification before you can withdraw. You will need a valid government-issued ID (such as a national ID card, passport, or driver's licence) and proof of address (utility bill, bank statement, or similar dated within the last three months). Upload clear images of both sides of your ID and your address document via your mentari account dashboard. Our verification team reviews submissions and notifies you of approval or requested adjustments. Verification typically takes one to two business days. Users in Jakarta, Surabaya, Bandung, Medan, and other major cities follow the same process. Once approved, your account is cleared for withdrawal requests.
Payments and transactions
On mentari, select "Deposit" in your account menu. Choose local payment, online payment, or e-wallet from the e-wallet options. Enter your deposit amount and select "Proceed." You are redirected to the e-wallet app or web login. Authenticate with your e-wallet credentials and confirm the transaction. The funds appear in your mentari balance within moments, and you receive a confirmation receipt. For mobile banking deposits, you can also use local payment—scan the QR code displayed by mentari, complete payment in your online payment app, and funds arrive instantly. Keep your transaction receipt for reference. If a deposit does not appear within five minutes, contact our support team with your receipt and mentari username.
Yes, mentari accepts bank transfers from e-wallet, mobile banking, local payment, and online payment. Select "Bank Transfer" during deposit. We generate a unique virtual account number linked to your mentari account. Transfer your deposit amount to that virtual account from your bank app or branch. Do not alter the account number or add notes. The transfer appears in your mentari balance once your bank and mentari confirm the transaction, typically within one to two hours on business days. Keep your bank receipt. Virtual accounts expire after 24 hours, so initiate transfers promptly. For enquiries about transfer fees or minimum amounts specific to your bank, check with your bank directly or contact mentari support.
On mentari, active accounts earn tier points based on gameplay and deposits. Points accumulate as you engage with sportsbook markets, live-dealer tables, and slot games. Higher tiers unlock incremental benefits such as priority support, cashback offers, and bonus rewards. Your tier status resets quarterly. Tier levels and point thresholds are visible in your mentari account dashboard under "Loyalty." The programme applies globally across all mentari users; tier status is not region-specific. Specific bonus amounts and tier names are detailed in your account. If you have questions about your current tier points, check your dashboard or contact support with your mentari username.
Games and betting
New users on mentari should review the sportsbook rules, live-dealer terms, and slot game mechanics available in the "Game Rules" section of our platform. Sportsbook rules clarify how football markets, badminton, and MotoGP bets settle. Live-dealer rules explain blackjack, roulette, baccarat, and Dragon Tiger procedures. Slot rules detail payout percentages, variance, and bonus triggers. Esports rules cover Mobile Legends, Free Fire, and PUBG Mobile tournament betting. These sections are linked from your dashboard. Reading them prevents confusion about settlement, bonus terms, and payout conditions. If rules are unclear, contact support before placing your first bet. Understanding these foundational details protects your account and ensures transparent gameplay.
Security and support
At mentari, we apply standard encryption and security protocols to protect your personal and financial data. Your email, mobile number, and payment details are stored securely and used only for account management, transaction processing, and support communications. We do not share your data with third parties except where required by law. Our privacy policy details our data handling, retention, and your rights. You can review it in full via the footer link. If you suspect unauthorised access or data misuse, contact our support team immediately. Your account security depends also on you—use a strong, unique password, enable multi-factor authentication if available, and never share login credentials.
Our support team at mentari provides English-language assistance. Contact methods include email, live chat during posted hours, and a ticketing system accessible via your dashboard. Response times vary based on queue volume and time of day. For non-urgent enquiries, email typically receives a response within one business day. Live chat is available during standard support windows listed on the mentari support page. If you contact us from Jakarta, Yogyakarta, or any other region, all communications are handled in English. For urgent issues affecting your account or funds, use live chat or the priority support option if eligible. Always include your mentari username and a clear description of your issue.