mentari Privacy Policy

This page describes what we collect when you use mentari and how we keep that data protected. We take your privacy seriously and operate under strict data-handling practices across all our services—sportsbook, live-dealer tables, slots, and esports markets.

When you create an account on mentari, submit payment details, or interact with our platform, we collect information necessary to verify your identity, process deposits and withdrawals, and deliver our service. Our servers process data from users across Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta, and we comply with applicable data-protection laws in each jurisdiction where we operate.

Read the sections below to understand what data we collect, how we use it, and what rights you have over your information on mentari.

What We Collect on mentari

We collect your email address, phone number, full name, date of birth, and government-issued ID number when you open an account on mentari. We also collect proof of address (utility bill or bank statement) to comply with Know Your Customer (KYC) requirements. This information is mandatory for account verification and is stored securely on our servers.

When you deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer to mobile banking, local payment, online payment, or e-wallet, we record the transaction amount, timestamp, and payment method. We do not store your full payment credentials; instead, we retain only a reference token for future transactions. Your withdrawal requests are logged with the destination account details you provide.

We collect behavioral data—such as which games you access, how long you play, and your betting patterns—to improve our platform and detect fraud. We also log your IP address, device type, and browser information for security purposes. Cookies and similar tracking technologies help us remember your login session and preferences on mentari.

How We Use Your Data

We use your personal information to verify your identity, process deposits and withdrawals, and settle your account balance. Our compliance team reviews your data to detect money-laundering and fraud. We may contact you via email or phone to confirm large transactions or alert you to suspicious activity on your mentari account.

We analyze aggregated, anonymized data to understand user behavior and improve our sportsbook odds, live-dealer table availability, and slot-game selection. We do not sell your personal data to third parties. However, we may share your information with payment processors (e.g., mobile banking, local payment, online payment) and our fraud-detection partners to complete transactions and protect our platform.

We retain your data for as long as your account is active and for a minimum of seven years after closure to comply with financial-record requirements. If you request deletion, we will anonymize your personal identifiers but may retain transaction logs for regulatory purposes.

Third-Party Processors and Data Transfers

Our servers are located outside Indonesia. When you use mentari, your data may be transferred to and processed in jurisdictions with different data-protection laws. We undertake to apply the same security standards to your data regardless of where it is stored. We do not transfer your data to countries without adequate safeguards unless you explicitly consent.

We work with third-party payment processors, identity-verification services, and analytics providers. These partners are contractually bound to protect your data and use it only for the purposes we specify. We do not permit them to use your information for their own marketing or commercial purposes.

Your Rights on mentari

You have the right to access, correct, or request deletion of your personal data held by mentari. You may also request a copy of your data in a portable format. To exercise these rights, contact our support team via the help section in your account. We will respond within fourteen business days.

You can opt out of marketing emails at any time by clicking the unsubscribe link in any message from mentari. However, we will continue to send you transactional emails (e.g., deposit confirmations, withdrawal status) as long as your account is active. You cannot opt out of these communications without closing your account.

Cookies and Tracking Technologies

We use cookies to store your login session, remember your preferences, and track your activity on mentari. Essential cookies are necessary for the platform to function; you cannot disable them without losing access to your account. Analytics cookies help us understand how users navigate our sportsbook, live-dealer tables, and slot games.

Third-party analytics providers (such as Google Analytics) may place cookies on your device to measure traffic and user behavior. You can disable these cookies in your browser settings, but doing so may limit the functionality of mentari. We do not use cookies to track you across other websites.

Security and Data Breach Notification

We encrypt all data in transit using TLS 1.2 or higher. Your password is hashed and salted; we do not store it in plain text. We conduct regular security audits and penetration testing to identify vulnerabilities. However, no system is completely secure; we cannot guarantee that your data will never be compromised.

If we discover a data breach affecting your personal information, we will notify you via email within thirty days and describe the nature of the breach, the data affected, and the steps we are taking to remediate it. We will also notify relevant regulatory authorities as required by law. You are responsible for keeping your password confidential and logging out from shared devices.

Contact and Policy Updates

If you have questions about this privacy policy or how we handle your data on mentari, contact our support team. We may update this policy from time to time to reflect changes in our practices or applicable law. We will notify you of material changes by email or by posting a notice on our platform. Your continued use of mentari after an update constitutes acceptance of the revised policy.

Last updated: mentari Privacy Policy — Current version. These practices supersede all prior versions.