mentariTerms of Use
We at mentari operate an online entertainment platform available to users in jurisdictions where our services are permitted by local law. This page sets out the terms under which we provide access to our sportsbook, live-dealer tables, slot games, and esports markets.
When you open an account on mentari, you agree to comply with these terms. Our platform accepts deposits and withdrawals through multiple payment channels including DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers to mobile banking, local payment, online payment, and e-wallet. We process account verification, manage your funds, and maintain our service across major Indonesian cities including Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta.
Read the sections below to understand your obligations, our commitments, and the rules that govern your use of mentari.
Account Opening and Verification on mentari
To join mentari, you provide an email address, create a password, and submit identity documents for KYC (Know Your Customer) verification. We require a valid government-issued ID and proof of address. Our verification team reviews your submission; approval typically follows once documents pass our checks.
We do not permit account sharing, transfers of credentials, or use of multiple accounts by a single individual. Your account is personal and non-transferable. If we detect suspicious activity—such as duplicate registrations or rapid account cycling—we reserve the right to freeze your account and reverse any transactions pending investigation.
You are responsible for maintaining the confidentiality of your login credentials. We undertake to protect your password using industry-standard encryption, but we cannot be liable for unauthorized access if you share your credentials or fail to log out from shared devices.
Deposits, Withdrawals, and Payment Terms
We accept deposits via eight payment methods. E-wallet transfers (DANA, e-wallet, mobile banking, local payment, online payment) and e-wallet scan-and-pay complete immediately upon successful authorization. Bank transfers to our virtual accounts (mobile banking, local payment, online payment, e-wallet) are credited within one business day, subject to your bank's processing window.
Withdrawal requests are processed in the order received. We verify that your withdrawal account matches the payment method you used for deposits, as part of our anti-money-laundering compliance. Withdrawals to e-wallets and bank accounts are subject to verification windows and may be delayed if your account flags for further checks.
We do not charge withdrawal fees. However, your bank or e-wallet provider may apply transfer fees; these are not our responsibility. All transactions are recorded in your account history for your review.
Bonus Offers and Terms
We periodically offer welcome bonuses and promotional incentives to new account holders. Any bonus is credited subject to specific wagering requirements, game restrictions, and expiry dates. We communicate the full terms of each promotion at the time of offer; you must read and accept them before claiming.
Bonuses are non-transferable and cannot be withdrawn as cash. If you breach the terms of a promotion—such as attempting to circumvent wagering conditions or gaming restrictions—we reserve the right to forfeit the bonus and any winnings derived from it.
Our SportsbookLive DealerSlots, and Esports Markets
Our platform offers football markets across Liga 1, Piala Indonesia, and international tournaments; live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger); slot games; and esports markets including Mobile Legends, Free Fire, and PUBG Mobile. Each product category has its own rules, payout rates, and settlement procedures outlined in the respective game help sections.
All odds, payouts, and game outcomes are generated by certified random-number generators and live-dealer systems. We do not manipulate outcomes. Disputes over results are resolved by reviewing the official game log and our payout records; our decision is final.
Dispute Resolution and Jurisdiction Notice
If you believe an error has occurred on mentari—such as a missing credit, an incorrect payout, or a technical fault—you must contact our support team with documentation. We will investigate and respond within seven business days. If we cannot resolve the dispute, you may escalate to our senior management team for final review.
Our services are available only where applicable law permits. We do not offer our services in jurisdictions where online wagering is prohibited. By accessing mentari, you represent that you comply with the laws of your jurisdiction and that your use of our platform is lawful in your location.
These terms are governed by the laws applicable to our platform's operation. Any legal proceeding arising from your use of mentari shall be resolved according to the jurisdiction rules we announce from time to time. We reserve the right to modify these terms; changes are effective upon posting on this page. Your continued use of mentari constitutes acceptance of the updated terms.
If you have questions about these terms or your account on mentari, reach out to our support team via the help section in your account. We respond to inquiries in English and are available during standard business hours.
Last updated: mentari Terms of Use — Current version. These terms supersede all prior versions.
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Account Opening & Verification on mentari
When you open an account on mentari, you agree to comply with these terms. Our platform accepts deposits and withdrawals through multiple payment channels. To access our sportsbook, live-dealer tables, and slot games, you must complete account verification by uploading a government-issued ID and a proof of address document dated within three months. Upload both via the verification portal in your mentari account settings. Our compliance team reviews submissions within one business day; incomplete or unclear images are rejected with a reason note, and you may resubmit immediately. Once approved, your account is fully activated and you may access all markets.
Verification is a one-time process on mentari; you do not need to reverify unless your account remains inactive for over 12 months or we detect changes flagged by our anti-fraud system. Your personal information is stored securely and never shared with third parties except as required by local law or payment processors. When you login on your mobile device—whether Android via our app or iOS via browser—your credentials are encrypted in transit. We recommend using a strong, unique password and enabling device-lock features on your phone for additional security.
Deposits & Withdrawals on mentari
DANA Top-Ups
When you deposit via e-wallet on mentari, the flow begins with selecting mobile banking from our payment method list, entering your transfer amount, and confirming your phone number associated with your local payment account. Our system redirects you to the online payment app or mobile web interface; you authenticate and authorize the payment. Upon successful completion, mentari credits your account balance within seconds. e-wallet transfers carry no additional fee on our platform. This method is fastest for account top-ups during Liga 1 match windows or when you need immediate access to live-dealer tables such as blackjack, roulette, baccarat, or Dragon Tiger.
mobile banking, local payment, & Other E-Wallets on mentari
If you prefer online payment or e-wallet as your deposit channel on mentari, the process mirrors mobile banking closely. You select the e-wallet from our payment gateway, confirm the amount, and authorize via the local payment or online payment app. Both wallets settle instantly; your mentari balance updates before the payment screen closes. e-wallet and mobile banking follow the same pattern. We recommend these methods if your primary spending account sits in one of these wallets, as the friction is minimal on mobile. Each e-wallet provider may impose daily or monthly limits; these are outside mentari's control, and you must verify your own wallet's caps before attempting large deposits. For local payment scan-and-pay top-ups on mentari, open your preferred e-wallet or banking app, scan the QR code displayed in your deposit screen, and authorize the payment. online payment is accepted by all major Indonesian banks and wallets, making it a universal fallback method if your primary wallet is temporarily unavailable.
Bank Transfers to mentari
Bank-to-bank transfers on mentari proceed via virtual-account (VA) numbers issued for each transaction. When you select e-wallet, mobile banking, local payment, or online payment as your deposit method, our system generates a unique VA; you copy this number into your bank app and transfer the exact amount. Settlement typically completes within subject to verification during business hours. Outside banking hours (evenings, weekends, holidays such as Idul Fitri or Idul Adha), transfers may queue and settle by the next business day. Your mentari account is credited automatically upon payment confirmation by the bank; no manual approval is required. Keep the bank transfer receipt for your records in case you need to dispute a transaction.
Withdrawals from mentari
When you request a withdrawal from mentari, we process your request in queue order; typical settlement to your nominated bank account (e-wallet, mobile banking, local payment, or online payment) or e-wallet completes within 24 hours. If your withdrawal is delayed beyond this window, check your account history to confirm the request was submitted successfully and no verification hold was triggered. Common delays occur when your KYC documents expire, your bank's own transfer queue is congested, or our system flags the withdrawal for compliance review—all of which we notify you about via email. You may contact our support team with your withdrawal transaction ID; we investigate and provide status within four business hours during standard business hours, Monday through Friday. Withdrawals to e-wallets such as e-wallet typically settle faster than bank transfers; choose your preferred method based on urgency.
Mobile Access & mentari App
On mobile devices, mentari is accessible via Android app installation (download the APK from our app section) or iOS browser access through Safari. Android users gain push notifications for live match alerts and withdrawal confirmations; iOS users access the full platform through a progressive web app (PWA) that caches core assets locally, improving load speed on slower 3G or 4G networks common during peak events such as Piala Indonesia tournaments when traffic peaks. Network resilience is built in: if your connection drops mid-bet during a live football match, your session persists and you can resume from the exact point without losing your stake. We recommend downloading the Android app for the most consistent experience; PWA users should enable offline cache in their browser settings. Our sportsbook covers football leagues, badminton, MotoGP, and esports titles such as Mobile Legends, Free Fire, and PUBG Mobile; live-dealer games include blackjack, roulette, baccarat, Dragon Tiger, and additional table variants.
Compliance & Service Terms on mentari
Our services on mentari are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law. We retain the right to suspend or close accounts that violate these terms, engage in fraud, or place our platform at legal or operational risk. Funds in suspended accounts are held in escrow pending resolution; we will not forfeit your balance without due process.
When you use mentari, you agree not to use automated tools, scripts, or bots to access our platform; not to share your login credentials with others; not to attempt to exploit security vulnerabilities; and not to manipulate odds, results, or market data. Any breach of these restrictions may result in account closure and forfeiture of your balance. We monitor all accounts for suspicious activity using machine-learning fraud detection; flagged transactions are reviewed by our compliance team and may be delayed pending verification.
Disputes regarding deposits, withdrawals, game outcomes, or account closures are handled via email to our support team. Provide your account ID, transaction reference, and a clear description of the issue. Our standard investigation window is five business days; we will notify you of the outcome and any remedial action taken. If you remain unsatisfied after our resolution, you may escalate to our external dispute arbiter as outlined in our legal notice.
Games & Markets on mentari
Our sportsbook on mentari covers football (domestic and international leagues), badminton, MotoGP, and esports markets including Mobile Legends, Free Fire, and PUBG Mobile. Odds are updated in real time; live-betting on football matches is available from kickoff through full time. Our live-dealer section offers blackjack, roulette, baccarat, and Dragon Tiger, streamed from professional studios with certified RNG (random number generator) systems. Slot games on mentari carry published RTP (return-to-player) percentages; these represent long-term statistical expectations and do not guarantee payouts on any individual session. Variance is inherent to all games; short-term results may deviate significantly from published RTP. We publish RTP tables in our FAQ and game detail pages so you can make informed decisions.
All outcomes on mentari are determined by independently certified random-number generators and live-dealer shuffles. We do not manipulate odds, suppress wins, or alter game mechanics based on individual player history. Game results are logged and auditable by licensed independent verifiers. If you suspect game irregularity, contact our support team immediately with the time, game name, and transaction ID; we will escalate to our compliance team for investigation.
Account Closure & Funds
You may close your mentari account at any time by submitting a request via the account settings menu or by emailing our support team. Upon closure, any remaining balance is returned to your nominated withdrawal method within five business days. Closed accounts cannot be reopened; if you wish to return to mentari, you must create a new account and complete verification again. We may close your account without notice if we detect violations of these terms, fraudulent activity, or compliance breaches. In such cases, your balance is held in escrow for 90 days; if no dispute is filed during this period, it is forfeited to cover platform costs and regulatory fines.
Changes to These Terms on mentari
We reserve the right to update these terms at any time. Changes to payment methods, verification requirements, or game availability are announced via email and posted on this page. Your continued use of mentari after the update date constitutes acceptance of the new terms. If you do not agree to changes, you may close your account as described above. Material changes—such as new fees or restrictions on withdrawals—are notified at least 14 days in advance.